Frequently Asked Questions

Office Xpress is our new way of serving you, so the experience may take some time getting used to. Below are some responses to frequently asked questions. Please review and if more personalised assistance is needed, please contact us.

Account Management:


Do I need an account to place an order?

No you don’t, you can place an order without creating an account on Just be sure you fill out the billing details section completely so our team will know who will be receiving the order and we can contact you if needed.

We do recommend creating an account however, it’s a great way to keep track of your orders, hear about our special deals and is useful in case you need to redo a past order. You can create an account here.


Can my billing address be saved?

Sure, once you’ve logged into your account, visit the Addresses tab on My Account or click here. You can now enter and save your billing details for ease when checking out.

Just note we only save your billing information and not your credit card.


I forgot my password and now my account is locked, what do I do?

Don’t panic, give us a call at +1 868 674 9772 or email us at As a security feature the system locks down accounts when too many failed password attempts occur.

Once we review the logs on our end, your account will be released then you can request a new password on the My Accounts page or by clicking here.


Order Processing:


The product I want is no longer available, what can I do?

We are sorry you missed out on that incredibly smooth, fine point, black ink pen; but our inventory is always updating, and some items may be on backorder or discontinued. The plus side is you can send us a request and we can source it for you.

If it’s nowhere to be found, we have tons of inventory, our OX Team will be happy to find you an even better alternative.


I tried placing an order, but it failed, what happened?

Transactions can fail if your credit card is not fully approved for online shopping. This is an easy fix, give your credit card centre a call and let them know your transaction was legitimate. They will approve your card for all future transactions.  Simply return to us and put through your order.

Your transaction may also fail if your purchase is greater than your card balance.


Why didn’t my coupon code work?

Double check you entered the code exactly as provided. Some codes have a one-time use, are for specific products or for a limited time.

Review the terms of the code and if further support is need, give us a call at +1 868 674 9772 or email us at


Why didn’t I receive an email when I placed my order?

Notifications are sent as soon as your payment goes through. You can check your spam folder just in case the email went there.

If you accidentally entered the incorrect email on checkout, call or email us and we will check on the order for you.


What if I want to cancel my order?

We are sorry you want to but if you would like to cancel your order, give us a call at +1 868 674 9772 or email us at Our OX Team will cancel the transaction on our end.

If your order was already delivered, please return the item(s) in its original packaging to our office. Be sure to review our Refund Policy as there are terms and conditions.


Order Delivery and Collection:


Can I collect my goods at your office?

Yes, you can! When checking out, choose Local pickup as your shipping option. Once your order is ready for collection, our OX Team will contact you.

You can visit our office at:

The Office Authority Limited
MS Complex
El Socorro Extension Road #1
San Juan

We are open Monday to Friday, 8am to 4pm except on public holidays.


I selected delivery, when will I know my order is on its way?

Once your order is ready to be shipped, our OX Team will contact you via email or telephone to confirm your order is on its way.

If there are any issues, you can expect updates accordingly.  If you are not available to collect on that day, let us know when will be suitable and we will amend our route accordingly.